All orders are shipped from our studio in Mexico City, Mexico, Monday through Friday.
Please allow 1–3 business days for your order to be processed and dispatched.
In the case of pre-order items, please allow approximately 7 business days for your order to be ready and then shipped within Mexico. For international orders, the item will ship immediately after it’s ready, adding the timeline mentioned below.
We ship worldwide via DHL Express, a fast and secure service with tracking around 7 - 10 business days. All applicable duties and import taxes are calculated and paid at checkout.
We ship on a Delivered Duty Paid (DDP) basis so there are no surprise fees when your order arrives.Please note that duties and taxes are non-refundable.
You may request a return of full-priced merchandise within 7 days of receiving your order.
To initiate a return, click here. Please allow 24–48 hours for return approval.
Return shipping is the customer's responsibility — we do not offer free returns, and we strongly recommend using a tracked service. Returns lost in transit that do not reach us safely cannot be processed.
Please Note:
- All items must be unworn, unwashed, unaltered, and returned in original condition with tags attached.
- Returns will not be accepted if garments show makeup marks, stains, odors, or signs of wear.
